FAQ

Common questions.

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Getting started

Yes. The Welcome plan is free with no credit card required. You get access to Sign On/Off, Site Diary, Timesheets, Projects, and Team for up to 3 crew members on 1 active project.

Head to app.forgebase.com.au and create an account. The Welcome plan is free, with no credit card needed.

No. Forgebase is a web app — it runs in your browser on any device. On iOS and Android you can add it to your home screen for a native app experience.

Forgebase is a PWA (Progressive Web App) designed to handle low-connectivity conditions. Core functionality works with limited signal and syncs when connection is restored.

Plans & pricing

Pricing is per company, not per seat. Each plan includes a set number of crew members. You can add extra users at $10/month + GST per person. See the full breakdown at forgebase.com.au/pricing.

Each plan includes a crew member limit: Welcome and Builder include up to 3, Management up to 6, and Compliance up to 9. You can add more at $10/month per person, with discounts for teams of 10 or more.

Yes. You can upgrade at any time and your data carries across. Downgrading is available subject to data limits on the lower plan.

Yes. Paying annually saves 20% compared to monthly billing. Toggle between monthly and annual on the pricing page.

Yes. Teams with 10 or more users qualify for discounted per-user pricing. Get in touch for custom pricing.

Compliance & ISO

The Compliance plan includes all the modules needed to align with ISO 9001 (quality management) and ISO 45001 (safety management). Forgebase doesn't certify you — it gives you the tools and records to operate at that standard.

Yes. The Compliance plan is designed for businesses that need structured quality and safety management, including those operating under government contracts that require ISO alignment.

Yes. All compliance records — incidents, corrective actions, hazards, inspections, NCRs, and training — are timestamped, attributed, and stored securely. The platform is designed so that doing the job properly generates the record automatically.

General

Forgebase is built for builders, foremen, and construction businesses in Australia. From solo operators on small jobs to teams running multiple projects with ISO compliance requirements.

Data is stored securely using Supabase infrastructure. Your data is logically separated from other organisations and protected by row-level security. See our Privacy Policy for full details.

You can cancel a paid plan any time from the billing settings in the app, or by emailing hello@forgebase.com.au. Your paid features stay active until the end of the period you've paid for, and you won't be charged again. We don't refund partial periods, but billing errors are always refunded. Full details are in our Refund & Cancellation Policy.

Yes. Your data belongs to you. Export functionality is available across key modules. If you cancel your account, you can request a full data export before deletion.

Forgebase is a PWA — add it to your home screen on iPhone or Android for a full app experience. A native App Store version is on the roadmap.

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